Can I cancel or modify my order?
We recommend that you make sure your order is correct at checkout.
However, if you decide to modify or cancel your order, please contact us ASAP at info@sayonara.store
However, if you decide to modify or cancel your order, please contact us ASAP at info@sayonara.store
Select the item you like and go to the item menu. See additional information, select the appropriate size and add the item to the shopping cart. If you plan to buy several items you can continue browsing the site, all added items will be waiting for you in the cart.
Once you are ready to complete the purchase, go to your cart to proceed to checkout. On this page you will be asked to enter customer details. Click the Pay for Order button.
Once you are ready to complete the purchase, go to your cart to proceed to checkout. On this page you will be asked to enter customer details. Click the Pay for Order button.
How can I track my order?
After your order is complete, you will receive a confirmation email with a tracking number to track your order.
Track my order delivery status
Follow the link to Sdek’s official website. In the Order number box, enter the tracking number of the shipment from the confirmation e-mail you received after the checkout.
Please be aware that in order to collect your parcel from a Sdek delivery point you’ll need to present your passport.
Track my order delivery status
Follow the link to Sdek’s official website. In the Order number box, enter the tracking number of the shipment from the confirmation e-mail you received after the checkout.
Please be aware that in order to collect your parcel from a Sdek delivery point you’ll need to present your passport.
For shipping within Russia and the CIS we offer courier services with Sdek Company. Delivery terms and costs depend on the region and are calculated individually according to the company's tariffs.
Нow to arrange international delivery?
For international delivery inquiry please contact us at info@sayonara.store
Why can't I pay for my order?
When redirected onto the page for entering cardholder details you will need to enter cardholder data: card number, cardholder's name, card expiration date, three-digit security code (cvv2 for visa, cvc2 for Mastercard, additional identification code for Mir). The required data is printed on either side of the card. A three-digit security code is the three digits printed on the back of the card.
Then you will be redirected to your bank’s website to enter the verification code, which you will receive via sms. If you haven’t received a verification code, contact your card issuer.
Then you will be redirected to your bank’s website to enter the verification code, which you will receive via sms. If you haven’t received a verification code, contact your card issuer.
How to pay for an order?
Paying by bank cards is made via ROBOKASSA payment system.
We accept Mastercard, Union Pay, MIR, Qiwi wallet.
Security and confidentiality of the Internet payment processing is ensured by Mastercard payment international systems and MIR payment system regulations under which the latest methods of verification, encryption, and data transmission over closed communication channels is used. Enter your card details on LLC ROBOKASSA’s secure payments page.
Unfortunately, the acceptance of foreign Visa cards is temporarily unavailable.
We accept Mastercard, Union Pay, MIR, Qiwi wallet.
Security and confidentiality of the Internet payment processing is ensured by Mastercard payment international systems and MIR payment system regulations under which the latest methods of verification, encryption, and data transmission over closed communication channels is used. Enter your card details on LLC ROBOKASSA’s secure payments page.
Unfortunately, the acceptance of foreign Visa cards is temporarily unavailable.
Reasons why the transaction can be declined:
— your card cannot be used to pay for goods or services over the Internet; please contact your bank to clarify this information
— you have insufficient funds in the current account linked to your card; please contact the card issuer to find out whether there is sufficient money in your bank account
— you entered the wrong cardholder data
— your card has expired. As a rule, you will have an expiry date printed on the front side of the card (it is represented as a numerical month and a year when the card will need to be replaced). For further details on the card expiry date please contact your card issuer.
— your card cannot be used to pay for goods or services over the Internet; please contact your bank to clarify this information
— you have insufficient funds in the current account linked to your card; please contact the card issuer to find out whether there is sufficient money in your bank account
— you entered the wrong cardholder data
— your card has expired. As a rule, you will have an expiry date printed on the front side of the card (it is represented as a numerical month and a year when the card will need to be replaced). For further details on the card expiry date please contact your card issuer.
*If you require any further information regarding payment by a bank card and other site-related matters, please contact us at: info@sayonara.store.
Refunds for Return Shipments
Items return is regulated by applicable laws in Russia:
— The Government Decree of January 19, 1998 N 55, "On Approval of the Sale of certain types of goods, a list of durable goods, which are not subject to the buyer’s request to provide him gratuitous use for the period of repair or replacement of similar goods list of non-food items of satisfactory quality, which are not subject to exchange to a similar product of different size, shape, dimension, style, color or completeness;
— The rules of distance selling of goods;
— Federal Law No. 2300-1 of February 7, 1992 "On Protection of Consumer Rights".
— The Government Decree of January 19, 1998 N 55, "On Approval of the Sale of certain types of goods, a list of durable goods, which are not subject to the buyer’s request to provide him gratuitous use for the period of repair or replacement of similar goods list of non-food items of satisfactory quality, which are not subject to exchange to a similar product of different size, shape, dimension, style, color or completeness;
— The rules of distance selling of goods;
— Federal Law No. 2300-1 of February 7, 1992 "On Protection of Consumer Rights".
Acknowledgement of Receipt of the Returned Items
Once returned items have been received and inspected, we will contact you.
Generally, we will refund the cost of the item, but we will not refund your return shipping fee. Exceptions can be made for items proved unsatisfactory with defects, manufacturing defects or if a delivery contains a wrong article or size.
If you want to initiate a return request, please contact us at: info@sayonara.store
You can return non-defective items within 7 days after delivery. Please make sure that the items to be returned are in their original packaging and are in new and unworn condition. Do not use cash-on-delivery shipment. You will receive your refund within 10 business days of return.
You can return non-defective items within 7 days after delivery. Please make sure that the items to be returned are in their original packaging and are in new and unworn condition. Do not use cash-on-delivery shipment. You will receive your refund within 10 business days of return.
Individual Entrepreneur A.I. Gorelov
INN: 772422807706
OGRNIP: 316774600073980
E-mail: info@sayonara.store
INN: 772422807706
OGRNIP: 316774600073980
E-mail: info@sayonara.store